{"id":1758,"date":"2026-05-11T03:16:03","date_gmt":"2026-05-11T03:16:03","guid":{"rendered":"https:\/\/roseyounai.com\/"},"modified":"2026-05-11T03:16:04","modified_gmt":"2026-05-11T03:16:04","slug":"faqs","status":"publish","type":"page","link":"https:\/\/roseyounai.com\/fr\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"gs_accordion_250 gsbp-65ea3ca\" data-type=\"accordion-component\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq1\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-65ea3ca-0\" aria-controls=\"gs-content-gsbp-65ea3ca-0\">\n<span class=\"gs_name\" itemprop=\"name\">Quels produits proposez-vous pour les amateurs d'ongles ?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-65ea3ca-0\" id=\"gs-content-gsbp-65ea3ca-0\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Nous proposons une vari\u00e9t\u00e9 de produits pour les ongles, notamment du vernis en gel, du vernis en gel paillet\u00e9, des outils pour les ongles, des accessoires pour les ongles et des produits de manucure essentiels pour les soins des ongles \u00e0 domicile.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq2\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-65ea3ca-1\" aria-controls=\"gs-content-gsbp-65ea3ca-1\">\n<span class=\"gs_name\" itemprop=\"name\">Le vernis \u00e0 ongles en gel convient-il aux d\u00e9butantes ?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-65ea3ca-1\" id=\"gs-content-gsbp-65ea3ca-1\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Oui. De nombreux vernis en gel sont faciles \u00e0 appliquer \u00e0 la maison avec une pr\u00e9paration ad\u00e9quate de l'ongle, une couche de base, une couche de finition et une lampe \u00e0 ongles UV ou LED.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_accordion_250 gsbp-f095c31\" data-type=\"accordion-component\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq1\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-f095c31-0\" aria-controls=\"gs-content-gsbp-f095c31-0\">\n<span class=\"gs_name\" itemprop=\"name\">Quelle est la dur\u00e9e de vie d'un vernis \u00e0 ongles en gel ?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-f095c31-0\" id=\"gs-content-gsbp-f095c31-0\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Avec une application et un durcissement appropri\u00e9s, le vernis \u00e0 ongles en gel peut durer jusqu'\u00e0 deux ou trois semaines tout en conservant une finition brillante et magnifique.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq2\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-f095c31-1\" aria-controls=\"gs-content-gsbp-f095c31-1\">\n<span class=\"gs_name\" itemprop=\"name\">Que dois-je faire si je re\u00e7ois un article endommag\u00e9 ?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-f095c31-1\" id=\"gs-content-gsbp-f095c31-1\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Si votre article arrive endommag\u00e9, veuillez nous contacter en indiquant votre num\u00e9ro de commande et en joignant des photos claires du produit et de l'emballage. Nous vous aiderons \u00e0 le remplacer ou \u00e0 le rembourser.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_accordion_250 gsbp-a1c0a0f\" data-type=\"accordion-component\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq1\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-a1c0a0f-0\" aria-controls=\"gs-content-gsbp-a1c0a0f-0\">\n<span class=\"gs_name\" itemprop=\"name\">Que se passe-t-il si je re\u00e7ois le mauvais produit ?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-a1c0a0f-0\" id=\"gs-content-gsbp-a1c0a0f-0\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Si vous recevez un article erron\u00e9, veuillez contacter notre service client\u00e8le dans les plus brefs d\u00e9lais. Nous v\u00e9rifierons votre commande et trouverons une solution.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq2\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-a1c0a0f-1\" aria-controls=\"gs-content-gsbp-a1c0a0f-1\">\n<span class=\"gs_name\" itemprop=\"name\">Que dois-je faire si mon colis a disparu ?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-a1c0a0f-1\" id=\"gs-content-gsbp-a1c0a0f-1\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Si votre colis indique qu'il a \u00e9t\u00e9 livr\u00e9 mais que vous ne l'avez pas re\u00e7u, veuillez d'abord v\u00e9rifier aupr\u00e8s de votre transporteur local, de vos voisins ou de votre bo\u00eete aux lettres. Ensuite, contactez-nous pour obtenir de l'aide.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_accordion_250 gsbp-5a1e424\" data-type=\"accordion-component\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq1\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-5a1e424-0\" aria-controls=\"gs-content-gsbp-5a1e424-0\">\n<span class=\"gs_name\" itemprop=\"name\">Que se passe-t-il si la couleur du vernis en gel est diff\u00e9rente de celle de la photo ?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-5a1e424-0\" id=\"gs-content-gsbp-5a1e424-0\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">La couleur peut varier l\u00e9g\u00e8rement en fonction des param\u00e8tres de l'\u00e9cran, de l'\u00e9clairage et de la couleur de base de l'ongle. Nous faisons de notre mieux pour montrer chaque nuance aussi pr\u00e9cis\u00e9ment que possible.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq2\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-5a1e424-1\" aria-controls=\"gs-content-gsbp-5a1e424-1\">\n<span class=\"gs_name\" itemprop=\"name\">Que dois-je faire si j'ai un probl\u00e8me avec la qualit\u00e9 du produit ?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-5a1e424-1\" id=\"gs-content-gsbp-5a1e424-1\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Veuillez nous contacter en indiquant votre num\u00e9ro de commande, des photos et une br\u00e8ve description du probl\u00e8me. Notre \u00e9quipe l'examinera et vous proposera une solution adapt\u00e9e.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_accordion_250 gsbp-34c5057\" data-type=\"accordion-component\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq1\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-34c5057-0\" aria-controls=\"gs-content-gsbp-34c5057-0\">\n<span class=\"gs_name\" itemprop=\"name\">Offrez-vous un service apr\u00e8s-vente ?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-34c5057-0\" id=\"gs-content-gsbp-34c5057-0\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Oui. Nous sommes heureux de vous aider en cas de probl\u00e8mes de commande, de questions sur les produits, de conseils d'application, de retours et de remboursements afin de rendre votre exp\u00e9rience d'achat facile et fluide.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq2\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-34c5057-1\" aria-controls=\"gs-content-gsbp-34c5057-1\">\n<span class=\"gs_name\" itemprop=\"name\">Combien de temps faut-il pour traiter un remboursement ?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-34c5057-1\" id=\"gs-content-gsbp-34c5057-1\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Apr\u00e8s r\u00e9ception et inspection de l'article retourn\u00e9, les remboursements sont g\u00e9n\u00e9ralement effectu\u00e9s dans un d\u00e9lai de plusieurs jours ouvrables. L'heure d'arriv\u00e9e finale d\u00e9pend de votre fournisseur de paiement.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":".gs_accordion_250>.gs_item{border-top-left-radius:8px;border-bottom-left-radius:8px;border-top-right-radius:8px;border-bottom-right-radius:8px;overflow:hidden;border-width:1px;border-style:solid;border-color:var(--wp--preset--color--border, #00000012)}.gs_accordion_250 .gs_title{margin:0;padding:0}.gs_accordion_250 .gs_title button{font-size:1rem;background-color:#0000000d;border:0;padding:1rem 1.5rem;font-weight:400;text-decoration:none;display:flex;justify-content:space-between;align-items:center;width:100%;color:#000;cursor:pointer;column-gap:5px}.gs_accordion_250 .gs_title .gs_icon{width:17px;height:17px;transition:all .5s ease}.gs_accordion_250>.gs_item>.gs_content{max-height:0;overflow:hidden;transition:max-height .5s cubic-bezier(.42,0,.58,1),opacity .4s cubic-bezier(.42,0,.58,1);opacity:0}.gs_accordion_250>.gs_item[data-active]>.gs_content{max-height:5000px;opacity:1}.gs_accordion_250 .gs_content>.gs_content_inner{padding:25px;font-size:1rem;line-height:1.7rem}.gs_accordion_250>.gs_item[data-active]>.gs_title .gs_icon{transform:rotate(90deg)}.gsbp-34c5057,.gsbp-5a1e424,.gsbp-65ea3ca,.gsbp-a1c0a0f,.gsbp-f095c31{position:relative;display:flex;flex-direction:column;row-gap:15px;column-gap:15px;align-items:stretch;justify-content:flex-start}","footnotes":""},"class_list":["post-1758","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/roseyounai.com\/fr\/wp-json\/wp\/v2\/pages\/1758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roseyounai.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/roseyounai.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/roseyounai.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/roseyounai.com\/fr\/wp-json\/wp\/v2\/comments?post=1758"}],"version-history":[{"count":1,"href":"https:\/\/roseyounai.com\/fr\/wp-json\/wp\/v2\/pages\/1758\/revisions"}],"predecessor-version":[{"id":1760,"href":"https:\/\/roseyounai.com\/fr\/wp-json\/wp\/v2\/pages\/1758\/revisions\/1760"}],"wp:attachment":[{"href":"https:\/\/roseyounai.com\/fr\/wp-json\/wp\/v2\/media?parent=1758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}