{"id":1758,"date":"2026-05-11T03:16:03","date_gmt":"2026-05-11T03:16:03","guid":{"rendered":"https:\/\/roseyounai.com\/"},"modified":"2026-05-11T03:16:04","modified_gmt":"2026-05-11T03:16:04","slug":"faqs","status":"publish","type":"page","link":"https:\/\/roseyounai.com\/pt\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"gs_accordion_250 gsbp-65ea3ca\" data-type=\"accordion-component\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq1\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-65ea3ca-0\" aria-controls=\"gs-content-gsbp-65ea3ca-0\">\n<span class=\"gs_name\" itemprop=\"name\">What products do you offer for nail lovers<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-65ea3ca-0\" id=\"gs-content-gsbp-65ea3ca-0\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">We offer a variety of nail products, including gel polish, glitter gel polish, nail tools, nail accessories, and manicure essentials for at-home nail care.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq2\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-65ea3ca-1\" aria-controls=\"gs-content-gsbp-65ea3ca-1\">\n<span class=\"gs_name\" itemprop=\"name\">Is gel nail polish suitable for beginners?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-65ea3ca-1\" id=\"gs-content-gsbp-65ea3ca-1\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Yes. Many gel nail polishes are easy to apply at home with proper nail prep, a base coat, top coat, and a UV or LED nail lamp.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_accordion_250 gsbp-f095c31\" data-type=\"accordion-component\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq1\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-f095c31-0\" aria-controls=\"gs-content-gsbp-f095c31-0\">\n<span class=\"gs_name\" itemprop=\"name\">How long does gel nail polish usually last?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-f095c31-0\" id=\"gs-content-gsbp-f095c31-0\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">With proper application and curing, gel nail polish can last up to two to three weeks while keeping a glossy and beautiful finish.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq2\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-f095c31-1\" aria-controls=\"gs-content-gsbp-f095c31-1\">\n<span class=\"gs_name\" itemprop=\"name\">What should I do if I receive a damaged item?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-f095c31-1\" id=\"gs-content-gsbp-f095c31-1\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">If your item arrives damaged, please contact us with your order number and clear photos of the product and package. We will help you with a replacement or refund.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_accordion_250 gsbp-a1c0a0f\" data-type=\"accordion-component\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq1\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-a1c0a0f-0\" aria-controls=\"gs-content-gsbp-a1c0a0f-0\">\n<span class=\"gs_name\" itemprop=\"name\">What if I receive the wrong product?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-a1c0a0f-0\" id=\"gs-content-gsbp-a1c0a0f-0\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">If you receive the wrong item, please contact our customer service team as soon as possible. We will check your order and arrange a solution for you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq2\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-a1c0a0f-1\" aria-controls=\"gs-content-gsbp-a1c0a0f-1\">\n<span class=\"gs_name\" itemprop=\"name\">What should I do if my package is missing?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-a1c0a0f-1\" id=\"gs-content-gsbp-a1c0a0f-1\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">If your package shows delivered but you have not received it, please check with your local carrier, neighbors, or mailbox first. Then contact us for further help.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_accordion_250 gsbp-5a1e424\" data-type=\"accordion-component\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq1\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-5a1e424-0\" aria-controls=\"gs-content-gsbp-5a1e424-0\">\n<span class=\"gs_name\" itemprop=\"name\">What if the gel polish color looks different from the picture?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-5a1e424-0\" id=\"gs-content-gsbp-5a1e424-0\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Color may vary slightly due to screen settings, lighting, and nail base color. We do our best to show each shade as accurately as possible.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq2\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-5a1e424-1\" aria-controls=\"gs-content-gsbp-5a1e424-1\">\n<span class=\"gs_name\" itemprop=\"name\">What should I do if I have an issue with product quality?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-5a1e424-1\" id=\"gs-content-gsbp-5a1e424-1\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Please contact us with your order number, photos, and a brief description of the issue. Our team will review it and provide a suitable solution.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_accordion_250 gsbp-34c5057\" data-type=\"accordion-component\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq1\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-34c5057-0\" aria-controls=\"gs-content-gsbp-34c5057-0\">\n<span class=\"gs_name\" itemprop=\"name\">Do you offer after-sales support?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-34c5057-0\" id=\"gs-content-gsbp-34c5057-0\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Yes. We are happy to help with order issues, product questions, application tips, returns, and refunds to make your shopping experience smooth and easy.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Question\" itemprop=\"mainEntity\" aria-controls=\"faq2\">\n<h3 class=\"gs_title\">\n<button class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\" id=\"gs-trigger-gsbp-34c5057-1\" aria-controls=\"gs-content-gsbp-34c5057-1\">\n<span class=\"gs_name\" itemprop=\"name\">How long does it take to process a refund?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div class=\"gs_content\" role=\"region\" aria-hidden=\"true\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/Answer\" itemprop=\"acceptedAnswer\" aria-labelledby=\"gs-trigger-gsbp-34c5057-1\" id=\"gs-content-gsbp-34c5057-1\">\n<div class=\"gs_content_inner\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">After we receive and inspect the returned item, refunds are usually processed within several business days. The final arrival time depends on your payment provider.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":".gs_accordion_250>.gs_item{border-top-left-radius:8px;border-bottom-left-radius:8px;border-top-right-radius:8px;border-bottom-right-radius:8px;overflow:hidden;border-width:1px;border-style:solid;border-color:var(--wp--preset--color--border, #00000012)}.gs_accordion_250 .gs_title{margin:0;padding:0}.gs_accordion_250 .gs_title button{font-size:1rem;background-color:#0000000d;border:0;padding:1rem 1.5rem;font-weight:400;text-decoration:none;display:flex;justify-content:space-between;align-items:center;width:100%;color:#000;cursor:pointer;column-gap:5px}.gs_accordion_250 .gs_title .gs_icon{width:17px;height:17px;transition:all .5s ease}.gs_accordion_250>.gs_item>.gs_content{max-height:0;overflow:hidden;transition:max-height .5s cubic-bezier(.42,0,.58,1),opacity .4s cubic-bezier(.42,0,.58,1);opacity:0}.gs_accordion_250>.gs_item[data-active]>.gs_content{max-height:5000px;opacity:1}.gs_accordion_250 .gs_content>.gs_content_inner{padding:25px;font-size:1rem;line-height:1.7rem}.gs_accordion_250>.gs_item[data-active]>.gs_title .gs_icon{transform:rotate(90deg)}.gsbp-34c5057,.gsbp-5a1e424,.gsbp-65ea3ca,.gsbp-a1c0a0f,.gsbp-f095c31{position:relative;display:flex;flex-direction:column;row-gap:15px;column-gap:15px;align-items:stretch;justify-content:flex-start}","footnotes":""},"class_list":["post-1758","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/roseyounai.com\/pt\/wp-json\/wp\/v2\/pages\/1758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roseyounai.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/roseyounai.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/roseyounai.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/roseyounai.com\/pt\/wp-json\/wp\/v2\/comments?post=1758"}],"version-history":[{"count":1,"href":"https:\/\/roseyounai.com\/pt\/wp-json\/wp\/v2\/pages\/1758\/revisions"}],"predecessor-version":[{"id":1760,"href":"https:\/\/roseyounai.com\/pt\/wp-json\/wp\/v2\/pages\/1758\/revisions\/1760"}],"wp:attachment":[{"href":"https:\/\/roseyounai.com\/pt\/wp-json\/wp\/v2\/media?parent=1758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}