Privacy Policy

Last Updated: May 7, 2026

This Privacy Policy explains how Qianrui Younai E-commerce Co., Ltd., doing business as Rose Younai (“Rose Younai,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when you visit our website, purchase gel nail polish or related nail products, contact us, create an account, subscribe to marketing, request wholesale information, or otherwise interact with us.

By using our website or services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Company: Qianrui Younai E-commerce Co., Ltd. 

Brand: Rose Younai 

Address: Room 206, Building C11, Fuyuan Industrial Park, Hangcheng Subdistrict, Bao’an District, Shenzhen, Guangdong, China 

Email: [email protected] 

Phone / WhatsApp: +86 152 2224 9711

2. Personal Information We Collect

We may collect the following categories of personal information:

Information you provide directly

This may include your name, email address, phone number, WhatsApp number, billing address, shipping address, account login details, order details, messages, product inquiries, wholesale requests, business name, tax or resale information, and any information you submit through forms, email, WhatsApp, live chat, reviews, or customer service channels.

Order and transaction information

We collect information about products purchased, order numbers, payment status, delivery status, returns, refunds, invoices, and customer service history. Payment card details are processed by third-party payment providers. We do not intentionally store full credit card numbers on our own systems.

Website and device information

When you use our website, we may collect IP address, browser type, device type, operating system, pages viewed, referring URL, time spent on pages, shopping cart activity, cookie identifiers, approximate location, and interaction with emails or advertisements.

Product safety and compliance information

If you contact us about product safety, allergies, irritation, suspected adverse reactions, batch numbers, SDS/MSDS, COA, ingredient documents, or regulatory compliance, we may collect your contact information, order details, product batch information, photos, description of the issue, and related communications. We use this information only for customer support, product quality review, legal compliance, and safety-related purposes.

Information from third parties

We may receive information from payment processors, shipping carriers, fraud-prevention providers, advertising partners, analytics providers, e-commerce platforms, and customer support tools.

3. How We Use Personal Information

We use personal information to:

1. Process and deliver orders.
2. Create and manage customer accounts.
3. Provide customer support and respond to inquiries.
4. Process payments, refunds, returns, and invoices.
5. Manage wholesale applications and business customer relationships.
6. Send order confirmations, shipping updates, service messages, and important notices.
7. Send marketing emails, promotions, new product updates, or restock alerts where permitted by law.
8. Improve our website, products, customer experience, and advertising.
9. Detect fraud, abuse, security incidents, or violations of our terms.
10. Maintain product safety records, batch traceability, and quality-control communications.
11. Comply with legal, tax, accounting, customs, consumer protection, and regulatory obligations.
12. Protect our rights, customers, business, and legal interests.

4. Legal Bases for Processing

Where applicable, we process personal information under one or more of the following legal bases:

• Contract: to process your order, deliver products, provide customer support, or manage your account.
• Consent: for certain marketing, cookies, product reviews, or optional communications.
• Legitimate interests: to improve our website, prevent fraud, secure our services, manage business operations, and communicate with customers.
• Legal obligation: to comply with tax, accounting, customs, product safety, consumer protection, or regulatory requirements.
• Vital or safety interests: where necessary to respond to serious product safety concerns.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember your cart, improve performance, analyze traffic, personalize content, measure advertising, and prevent fraud.

Cookies may include:

• Strictly necessary cookies: required for website operation, checkout, security, and cart functions.
• Analytics cookies: help us understand how visitors use the website.
• Functional cookies: remember preferences such as language, region, or account settings.
• Advertising cookies: help measure or personalize advertisements, where permitted.

You can manage cookies through your browser settings or through our cookie consent tool if available. Disabling cookies may affect some website functions.

If we use Google Analytics or similar analytics tools, those providers may use cookies or identifiers to help us understand website usage. You may be able to opt out through browser settings, consent tools, or analytics opt-out tools where available.

6. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing, we may send you emails, messages, promotions, product launches, restock notices, and wholesale updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at [email protected]. Service messages related to orders, payments, shipping, safety, or legal matters may still be sent.

7. How We Share Personal Information

We do not sell your personal information for money. We may share personal information with:

• E-commerce platform and website hosting providers.
• Payment processors and fraud-prevention providers.
• Shipping carriers, logistics providers, customs brokers, and fulfillment partners.
• Email, SMS, WhatsApp, live chat, and customer service tools.
• Analytics, advertising, and marketing partners.
• IT, security, cloud storage, and business software providers.
• Professional advisers, including lawyers, accountants, auditors, and insurers.
• Government authorities, regulators, courts, customs agencies, or law enforcement when required by law.
• Successors in connection with a merger, acquisition, restructuring, financing, or sale of business assets.

We require service providers to process personal information only as necessary to provide services to us or as otherwise permitted by law.

8. International Data Transfers

Rose Younai is based in China and serves customers internationally. Your personal information may be processed in China and other countries or regions where our service providers operate, such as the United States, Singapore, the European Economic Area, the United Kingdom, or other locations.

Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, technical safeguards, or other lawful transfer mechanisms.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to process orders, provide support, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Order, invoice, tax, customs, and accounting records may be retained for the period required by applicable law. Marketing records are retained until you unsubscribe or request deletion, unless we are legally allowed or required to retain them.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, encryption or secure transmission where appropriate, password protection, limited employee access, vendor review, and security monitoring.

However, no website, internet transmission, or storage system is completely secure. You are responsible for keeping your account password confidential.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request restriction or objection to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information in a portable format.
• Opt out of marketing communications.
• Opt out of certain targeted advertising, sale, or sharing where applicable.
• Lodge a complaint with a data protection authority.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.

12. Notice for EEA and UK Users

If you are located in the European Economic Area or the United Kingdom, you may have rights under applicable data protection laws, including the right to access, correct, delete, restrict, object, transfer your data, withdraw consent, and complain to a supervisory authority.

We do not make decisions based solely on automated processing that produce legal or similarly significant effects on you.

13. Notice for California Users

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended, including the right to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising your rights.

In the past 12 months, we may have collected the categories of personal information described in Section 2, from the sources described in this Privacy Policy, for the purposes described in Section 3, and disclosed them to the categories of recipients described in Section 7.

We do not sell personal information for money. If our use of advertising cookies or similar technologies is considered “sharing” under California law, you may opt out through our cookie settings or by contacting us.

14. Notice for Users in China

If you are located in China, you may have rights under applicable personal information protection laws, including the right to know, decide, access, copy, correct, supplement, delete, withdraw consent, request explanation of processing rules, and object to certain processing.

You may contact us at [email protected] to exercise these rights.

15. Children’s Privacy

Our website and products are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

16. Product Reviews, Photos, and User Content

If you submit a product review, photo, video, testimonial, or social media content to us, we may display it on our website, social media, advertising, or marketing materials where permitted by law and your consent settings. Please do not submit content that contains personal information you do not want to make public.

17. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms, or logistics tracking pages. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Material changes may be notified by email or website notice where required by law.

19. Contact Us

For privacy questions, requests, complaints, or concerns, please contact:

Rose Younai / Qianrui Younai E-commerce Co., Ltd. Room 206, Building C11, Fuyuan Industrial Park, Hangcheng Subdistrict, Bao’an District, Shenzhen, Guangdong, China Email: [email protected] 

Phone / WhatsApp: +86 152 2224 9711